Rules Engine
Configure enforcement rules and thresholds
Total Rules
14
Active Rules
14
Violations Today
54
Critical Rules
— Immediate enforcement triggersRule 1 — Speed-to-Lead
No contact attempt made within the 3-minute SLA
Rule 3 — Missed Inbound Call
Inbound caller without successful connection or callback
Rule 4 — Lead Abandonment Risk
No successful contact made within critical 24-48 hour window
Rule 5 — No Answer, No Follow-Up
No follow-up attempt 15 minutes after a no-answer outcome
Rule 7 — Cancelled Appointment Recovery
Appointment cancelled with no recovery attempt logged
Rule 9 — No-Show Not Recovered
No recovery call made within 30 minutes of a no-show
Rule 13 — Lead Flow Interruption
Abnormal drop in lead intake detected
Warning Rules
— Active monitoring triggersRule 2 — Daily Follow-Up Gap
Minimum 2 outbound attempts per day not met
Rule 6 — Reschedule Not Confirmed
Reschedule requested with no follow-up action logged
Rule 8 — Unconfirmed Appointment
No confirmation attempt logged by cutoff (day before)
Rule 10 — Pipeline Stall
Leads inactive with no stage progression detected
Rule 11 — Calendar Underutilized
Available appointment slots going unfilled
Rule 12 — Booking Conversion Drop
Conversion rate below expected performance baseline
Rule 14 — No Bookings Window
No booking activity detected in defined time window